Important Notes

  1. Please make sure to indicate whether the returned goods have been in contact with hazardous substances or ionizing radiation. This information is mandatory and the repair will not be processed until it is provided.
  2. Please make sure to install all transport locks that were mounted when you received the system. If original transport locks have been lost, contact SmarAct for replacement or secure the stages from moving by e.g. using Kapton tape.
  3. Print the completed form and attach it to the outside of the package. If this is not possible, please put the completed form in the package and send us the form additionally by email:

Non-EU Customers:

  1. Please do not use DHL as shipping service provider!
  2. Please add HS-Codes to every position on your commercial invoice (see list on last page for help) (Mandatory)
  3. Also add our EORI Number (DE6576583000) to your commercial invoice e.g. “Receivers EORI No.: ”(Mandatory)
  4. Use the original complete item description. You can use the text from you original offer, order confirmation, delivery note or invoice. (Mandatory)
Return Identification
Sender Address

The product will be returned and reshipped using this address. Please ensure the details are accurate.

Contact Information

Please provide the contact details of the person responsible for this return request. We will use this information for communication regarding status updates, questions, and reshipment coordination.

Packaging Details
Do you use a special box that SmarAct shall re-use for return?*
Does your package contain any of the following?
Hazardous Substances
Was the product contaminated / in contact with potentially hazardous goods?*

If yes, please list all substances, gases and by-products below, which came into contact with the product, and attach the material safety data sheets (MSDS) to the returned items. Please make sure, that all parts have been cleaned and that all necessary safety arrangements were made from your side to prevent any harm (health risks) to the SmarAct staff members while handling, evaluating and repairing the returned parts.

Affected Components

Enter the serial numbers of the affected component(s), one per line.
Please ensure each serial number is complete and accurate to avoid delays in processing your return request.

Problem Description

Please describe the defect as detailed as possible. Please provide also all information about the program sequence / control command structure you have used, when the error appeared.

Is the erratic behavior reproducible?*